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Contents: Section A: Information and Communication Technologies: E-commerce—An Introduction to the Concept – Sandhir Sharma and Gulshan Bansal • Playing Leapfrog: Using Strengths in ICT to Energise the Manufacturing Sector in India – Komolica Peres • Achieving Best Practice in Business and Closing the Marketing Gap – Prashant Salwan • Section B: Strategic Tools for Enhancing Performance: A Strategic Tool for Enhancing Performance—the Balanced Scorecard – V.K. Gupta • Government to Citizen Relationships, Gyandoot—Tales and Travails—A Three-Year E-Governance Experience – Sanjay Dubey • Enterprise Resource Planning – Anand Kr Tiwari • Section C: Outsourcing: Outsourcing – S. Venkat • Operational Issues in Outsourcing – S. Venkat • Annexures • Glossary • Index • About the Contributors
|Author||DR. PRASHANT SALWAN|